Emergency Situations

Company:                         Travizon

Business Sector:             US Travel

The event/issue:            Customers potentially involved in the July 2005 London Bombings

The requirement:           Immediate, accurate AND meaningful information about customers potentially involved/harmed

The result:                       The Agresso solution ensured that in less than 20 minutes, Service reps were able to pro-actively advise customers about the situation without any help from any internal or external IT experts. All changes and updates were performed by the reps.