People & Service Centric Organisations

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 “…the annual combined cost for internal and external resources needed to make changes to the ERP system can be nearly twice the amount of annual maintenance and support fees a company pays.”
CFO Research Services

 Through clear software development that is built on the principle of user focused system control, AGRESSO ERP Systems were specifically designed to complement the evolving needs of fast growing, progressive and tactical people-centric organisations.
Spanning a range of industries, all people and service centred businesses share a common characteristic –

An unrelenting pressure to respond to change, and a desire to excercise true ownership over their ERP system.  

A natural function of service-oriented companies is setting up and dismantling individual projects and teams.
In this inevitable cycle there remains a constant need to reconfigure certain dimensions of your ERP to improve quality of delivery.

AGRESSO ERP can deliver this in-house system flexibility in a matter of hours by your very own users.
As your projects and people evolve so should your ERP.

By being one of the few ERP providers that have integrated Payroll and HR with our Financials and Project systems,  Agresso is poised favourably to specialise in companies that are people and service focused such as;
project management, time billing, professional services, accountancy and utilities.

In Australia the SKILLED Group, Australia's leading Staffing Services enterprise leverage the power of AGRESSO across their range of business in their Group portfolio.  They draw heavily upon  Core Financials, Human Resources, Payroll, Project Costing, Billing and Project Management functions to excel in the delivery of their offered services.

For example, SKILLED Group's comprehensive payroll solution allows for the full range of industries and accompanying industrial instruments to be seamlessly accommodated as part of their business platform.
This scale ensures the SKILLED Group can service all industries through more than 25,000 employees in Australia, New Zealand and offshore locations using the AGRESSO Payroll.
 

Challenges Facing People and Service-Centric Businesses

Whether the pressure to change comes from within or externally, one thing is certain: change is inevitable.

80% of finance executives in a CFO Researchers Survey reported that they had to moderately or extensively customise their ERP system to adapt to their specific business requirements.

Agresso is uniquely suited to support and facilitate the changes facing your business. Our business process automation software solution enables trained and authorised business users to modify the system directly from their graphical user interface (GUI) – no expensive re-programming or external IT intervention is needed. Technology Evaluation Centers compared how different ERP vendor's architectures address change; their findings confirm that change management is faster and less expensive with AGRESSO.

Agresso has surveyed our customer base and can compare our results against the benchmark data of the CFO research services survey on how companies are able to respond to change.
 

The Benefits of Empowering Business Users to Respond to Change

In every case, changes made in the GUI by business users are:

• Considerably less expensive – ERP system changes made by trained operational users result in significant cost savings when compared to contracting external consultant to reconfigure the system 
   
•  Much faster – changes that take weeks in other systems can be done in hours in Agresso. Why spend all the time documenting requirements, engaging a 3rd party (or constrained internal IT resources), managing, testing and launching a new function, when it can easily be accomplished by your own operational users who best understands the business requirements.
   
• Lower risk – Scope creep, inadequate resources, operational disruption and project delays – the hallmarks of other ERP systems' implementations – are minimised when changes can be made right in the GUI.

With Agresso enterprise resource planning, when a user makes a change one part of the system, the change flows through to all associated areas. For example, reports do not need to be re-programmed, and dashboards and other analysis tools do not need to be re-configured. Thus complexity, risk, and effort are all significantly reduced and ultimately, money is saved.

Changing the Market Assumption: ERP Systems Do NOT Need Replacing Every 5-8 Years

Inexplicably, companies keep going back to the same old vendors, despite ample evidence that their systems are unable to manage or facilitate change.

For Businesses Living In Change, this is a poor long-term strategy: it locks them into an ongoing need-spend cycle and forces them into expensive new development when their requirements change, or re-implementations when forced to upgrade to a significantly new platform. Agresso offers an alternative – ERP with NO expiration date.

And how is this achieved? Post-implementation agility – the ability to make substantive changes to the system after implementation. Other vendors are flexible prior to implementation; but once the system is in place, making changes is only possible at great effort and risk.

Post implementation agility is unique to Agresso due to the our system architecture, Vita, which has an architecture that was specifically designed to facilitate change.

We understand that dynamic businesses can’t predict what their needs will be in the future. So our solution can be implemented to meet all of a company’s currents needs – and if things change in a year, they can adjust their system themselves to meet their new requirements.

Taking Into Account The Total Cost of Change

When organisations consider “Total Cost of Ownership”, they typically include maintenance and upgrade costs… but rarely factor in the costs associated with making changes.  Whether they simply can’t predict future change requirements, or optimistically do not foresee any, these organisations are failing to account for a significant expense.

A better metric to use when evaluating what an ERP system will cost in the long run is Total Cost of Change (TCC); it yields a more realistic picture, especially for businesses operating in an evolving and shifting business environment that know they will need to make changes.

 “…the annual combined cost for internal and external resources needed to make changes to the ERP system can be nearly twice the amount of annual maintenance and support fees a company pays.”
CFO Research Services