Implementation Services
At Agresso, we don’t just sell software! Through our services we ensure your new AGRESSO solution becomes a valuable game-changing asset for your organisation.
We are absolutely passionate in the implementation of AGRESSO, our software – after all it’s the only thing we do! Our highly motivated team of specialist program and project managers, senior consultants and analysts are dedicated to working with your team to design and implement your new solution.
Every day we partner with our customers to deliver on the promise of business process efficiency and transformative solutions. It’s our passion for a reason – because it's where our talent lies.
Our business consulting team are experienced and accomplished professionals, with professional backgrounds and experience in key industry sectors both in Australia and internationally. With a bias for action and using our agile project methodology – AIM, we know how to collaborate with our customers to drive change, innovation and enduring benefits for your organisation.
The Agresso Implementation Methodology (AIM), much like our architecture, is unique in the Enterprise Resource Planning (ERP) industry.
It is specifically designed for the needs of fast-paced organisations that experience ongoing change.
The ultimate goal of an Agresso implementation is two-fold:
- Go live on time and on budget with an ERP system that fulfills all customer requirements
- Pass on to customer the ability to modify their system on an ongoing basis
Most vendors aim to deliver the first goal, but the second goal is rarely on the table.
Many organisations are unaware it is even an option.
But it is the cornerstone of the Agresso advantage.
Only Agresso fully engages customers so they can enjoy a complete mastery and ownership of their system... right down to the ability to independently add new features.
Managing Change from Day One
For dynamic organisations facing ongoing change, evolving requirements are inevitable and rigid waterfall methods often yield solutions that have lost their relevance by the time of go-live.
Throughout the course of implementation, we guide and train our customers to assume ever increasing Agresso expertise, through our process of knowledge transfer.
AIM is an organic process allowing for adjustments as circumstances change and requirements evolve during implementation. Because Agresso is designed for organisations facing constant change, the implementation process must also be agile.
Tested and Proven
AIM is agile and receptive to change, yet still a robust, rigorous process with all the gateway reviews and controls in place to keep projects on track. Agresso has used AIM with over 2,900 customers, involving over 10,000 deployments, and serving 1.8 million users worldwide.
Reduced Project Risk
The more customers know about their system, the less likely they will fall prey to miscommunication and misunderstanding, problems that infamously plague ERP implementations. The close collaboration between the Agresso team and the customer means problems are more easily identified and solved before impacting project timelines and budgets.
The table below shows some of the significant advantages the Agresso implementation process offers over its competitors' processes:
Implementation Phase | Agresso AIM | Typical Rigid ERP Methodologies |
Solution Definition | Customer begins education on Agresso and actively participates in the definition of the Agresso solution. Customers assume leadership for the project activities. | Vendor consultants document the intended build or configuration of their products based on functional/modular definition of business process. Customers lack the product knowledge to participate in definition. |
Super User Training | Occurs early and reinforces the knowledge and experience being acquired by the customer team | Usually at a later stage, often just before the user acceptance testing |
Build/Configure | Natural ‘discovery’ of requirements is allowed for. Less likelihood of costly re-work after testing | Great emphasis on collecting and documenting detailed requirements Difficult to change direction if necessary. |
Integrated System Test | Customer’s deep understanding of both business processes and Agresso allows for more rigorous testing. Level of issues identified and the number of iterations are reduced. | Customer not integral in build process and lacks the necessary system expertise to contribute to testing process. Higher level issues appear requiring more iteration - schedules start to slip. |
Go Live | Customer super users perform go live after User Acceptance Testing, with full support from Agresso consultants. No surprises and low stress. The customer already knows how it will go. | Vendor consultants perform go live after User Acceptance Testing. Typically a high-stress event as undocumented gaps between customer and vendor knowledge can appear. |
