E-government: Mission-Critical for the Citizen-Centric Public Sector

Public sector organizations — whether local, health, emergency services, government department, or agency — have a common goal in service to its citizenry: often a forgotten fact, local government in particular was created by and for the public with the mission and the responsibility to serve its local populace. Currently reinforced with initiatives from a central or federal governing body, public sector organizations are increasingly relying on better use of automation and networked computer systems to fulfill those initiatives.

This Aberdeen Executive White Paper reviews the key issues and challenges that prevail as today's public sector organizations strive to meet e-gov initiatives. It focuses on how agencies and municipalities have viewed their charters, as well as how they have begun to address requirements to serve their citizenry. Second, it looks at how these public service organizations have used collaborative control and distributed accountability, shared services, and provision of services via the Web to meet their initiatives and provide services to their constituents.

Download this executive whitepaper: E-government: Mission-Critical for the Citizen-Centric Public Sector

e-government executive white paper Aberdeen.pdf